Frequently Asked Questions — Bepch

Visit the bepch homepage and click the registration button. You will be asked to provide your full legal name, date of birth, email address, phone number and residential address. Make sure all information is accurate — it must match the identity documents you submit during KYC verification. You can only hold one account per person on the bepch platform.

The primary identity document accepted is your Computerised National Identity Card (CNIC) or a valid passport. You will also need a proof of address — such as a utility bill or bank statement dated within three months. In some cases a selfie or liveness check will be required to confirm the identity document belongs to you. Documents must be clear, unaltered and uploaded through the secure verification portal on the platform.

You must be at least 18 years of age — or the higher minimum required by the operator's license jurisdiction — to register and use the bepch platform. Age verification is enforced during KYC. If an account is found to belong to a minor, it will be closed immediately, all funds withheld and any winnings forfeited. Bepch takes underage gambling extremely seriously and applies this policy without exception.

No. Each individual is permitted to hold only one registered account on bepch. Duplicate accounts — whether using the same identity, payment method, device or IP address — are strictly prohibited. If duplicate accounts are detected, bepch reserves the right to close all associated accounts and forfeit any funds or bonus winnings obtained through them. If you have lost access to an existing account, contact support rather than registering a new one.

Click the "Forgot password?" link on the login page. Enter the email address registered to your bepch account and you will receive a password reset link. The link is valid for a limited time — follow it promptly. If you do not receive the email within a few minutes, check your spam or junk folder. If the issue persists, contact our 24/7 live chat support team for manual assistance with account recovery.

The bepch platform operates in Pakistani Rupees (PKR). Your account balance, deposit amounts, withdrawal values, bet stakes and winnings are all displayed and processed in PKR. This removes the need for currency conversion and makes it straightforward to track your spending and winnings in the currency you use every day.

Available payment methods are displayed in the live cashier at the time of deposit. Methods may include options familiar to users across Pakistan. Names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced here for contextual familiarity only — they do not imply that any of these institutions endorse or support gambling transactions. Always check the cashier directly for currently supported methods, as availability can change.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Once bepch approves a withdrawal request, the time for funds to reach your account is determined by the payment method's own processing schedule. KYC-verified accounts generally experience faster processing. Exact timelines are displayed in the cashier for each available method. Pending KYC documents will delay any withdrawal until verification is complete.

Minimum and maximum amounts for both deposits and withdrawals are specific to each payment method and are displayed in the cashier at the time of the transaction. These limits are set in PKR. Check the cashier before initiating a transaction to ensure your intended amount falls within the current limits for your chosen method. Limits may be updated from time to time without prior notice.

If a deposit does not appear in your bepch account balance within the expected timeframe, first confirm that the transaction was successfully completed on your payment provider's side and note the transaction reference number. Then contact our 24/7 live chat support team with the reference number, the approximate time of the transaction and the amount in PKR. Our team will investigate with the payment processor and resolve the issue as quickly as possible.

Yes. Bepch covers Pakistan cricket, PSL, ICC tournaments including T20 World Cup and other major international cricket events. Available markets typically include match winner, total runs, top batsman, over/under totals and live in-play betting during the match. Market availability varies by event and format. Check the sportsbook for current markets available on upcoming fixtures and ICC calendar events.

Live in-play betting allows you to place wagers on a sporting event while it is in progress — including cricket matches, football games, UFC bouts and other live sports. Odds update in real time based on events as they happen. A stable internet connection is recommended for in-play betting. Bets are accepted subject to odds availability and a short acceptance delay that allows odds to be confirmed before your stake is committed.

Bepch offers live casino tables, slot games and virtual sports. The live casino section features real-time games with professional dealers — including roulette, blackjack and baccarat variants — streamed in high definition. The slots library includes a wide range of themes and mechanics from multiple providers. RTP (Return to Player) percentages for individual slot games are displayed within each game's information panel.

RTP (Return to Player) is the theoretical percentage of total wagers that a slot game is expected to return to players over a very large number of spins. For example, a slot with 96% RTP is designed to return PKR 96 for every PKR 100 wagered over time. RTP is a long-term statistical average — it does not predict what any individual player will win or lose in a single session. Higher RTP generally means a lower house edge over time.

Yes. In addition to cricket, bepch covers international football — including major league and cup competitions — as well as UFC and MMA events, esports and virtual sports. Available markets for each sport are listed in the sportsbook. The range of events and markets on offer can change based on scheduling and live feed availability. Check the sportsbook section regularly for upcoming fixtures and available betting markets.

A wagering requirement is the total amount you must wager before bonus funds — or winnings from bonus funds — can be withdrawn as real money. It is expressed as a multiplier, for example 30x. If you receive a PKR 1,000 bonus with a 30x requirement, you must wager a total of PKR 30,000 before the bonus converts to withdrawable funds. Full wagering terms are displayed before any offer is accepted — review them carefully before opting in.

No. Different game categories contribute at different rates toward wagering requirement completion. For example, certain slot games may contribute 100% of each wager, while live casino games, table games or sports bets may contribute a lower percentage or not at all for specific offers. Game contribution rates are listed in the specific terms of each promotion. Always check these rates before deciding which games to play while a bonus is active.

Each bonus on bepch carries a maximum single bet limit that applies while bonus funds are active. Placing a wager that exceeds this limit may result in the bonus being cancelled and associated winnings being forfeited — even if the wagering requirement has been partially or fully met. The maximum bet limit for each offer is stated clearly in its terms before you claim it. Treat it as a hard ceiling, not a guideline.

No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met and all other bonus conditions satisfied. If you request a withdrawal before meeting the requirement, the bonus funds and associated winnings will typically be forfeited. Your real-money balance — funds you deposited yourself — remains withdrawable subject to standard withdrawal terms and KYC completion.

The bepch loyalty programme rewards players for real-money wagering activity with loyalty points that accumulate toward tier milestones — Bronze, Silver and Gold. Each tier unlocks progressively better benefits including enhanced promotions, faster withdrawals and dedicated support. Points are awarded at rates specified in the programme terms, which are published separately. Tier status and points balance are visible in your account dashboard.

Go to your account settings and navigate to the Responsible Gambling section. Select Self-Exclusion, choose your preferred duration (minimum 6 months, up to permanent), and confirm. The exclusion takes effect immediately. Alternatively, contact our 24/7 live chat support team and request exclusion verbally — it will be processed on the spot. Self-exclusions cannot be reversed within the stated period. For full details, see our Responsible Gambling page.

Bepch allows you to set daily, weekly or monthly deposit limits — a ceiling on how much PKR you can add to your account within each period. You can also set loss limits that suspend wagering once your net losses hit a defined amount within the same period. Decreases to existing limits take effect immediately. Increases require a cooling-off period before they activate, protecting you from impulsive decisions. All limits are managed in your account settings.

Bepch uses SSL/TLS encryption for all data transmitted between your device and our platform. Sensitive stored data including KYC documents is encrypted at rest. Internal access to personal data is restricted by role-based access controls. Two-factor authentication is available to protect your account from unauthorised login. We do not store full payment card numbers on our servers. For full details on how your data is handled, see our Privacy Policy.

Contact our 24/7 live chat support team immediately or email [email protected]. Our team will place a temporary hold on your account while the situation is investigated. You should also change your password as soon as possible. Do not share your login credentials with anyone. Bepch will never ask for your password through live chat, email or any other channel. If you receive an unsolicited message requesting your credentials, report it to support immediately.

Bepch does not claim to be licensed, approved or regulated by any Pakistani governmental authority, including the Government of Pakistan, PTA or State Bank of Pakistan. Online gambling in Pakistan is subject to the Prevention of Gambling Act, 1977 and related legislation. Bepch does not provide legal advice. Users in Pakistan are solely responsible for determining whether accessing this platform is lawful in their jurisdiction and for ensuring compliance with applicable local laws. We recommend seeking independent legal advice if you have concerns.